At CLESCRANE, we take the protection of your personal data very seriously. Your personal information is always handled by us in full compliance with applicable data protection laws and regulations. 

This privacy policy explains how we collect, process, and protect your personal data.

Collection and Processing of Personal Data
You may use our online services without disclosing your identity. However, if we request personal data (such as your name, address, or email) on our website—e.g., via contact forms, registration, or login—this is always voluntary. We use this data solely for internal business purposes, such as responding to your inquiries or providing requested information.

Contact Form
For any questions or requests, you can contact us through the contact form on our website. Required fields marked as mandatory help us identify and respond to your inquiry efficiently. Any additional information you provide is voluntary.

Processing of your data through the contact form is based on your consent in accordance with Article 6(1)(a) of the GDPR.

Your inquiry will be forwarded to the responsible CLESCRANE team and/or our authorized sales partners in your region to ensure prompt and optimal support.

If your requested contact is located outside the European Union, your data may be transferred to that country. By submitting your request, you consent to such transfer, even if the destination country does not have an adequate data protection level according to Article 49(1)(a) GDPR. We guarantee that your data will only be processed by trusted partners working with CLESCRANE.

Personal data collected via the contact form will be deleted after your request is fully processed and after any mandatory retention periods prescribed by law have expired.

You may revoke your consent at any time without giving reasons, effective for the future. To do so, please contact us via the contact form or other communication channels.

Cookies
Our website uses cookies—small text files stored on your device—to analyze website usage and recognize you on your next visit. You can disable cookies via your browser settings; however, this may limit your ability to use all website features.

Logging and Analytics
Each time you visit our website, anonymized log data is collected for statistical purposes, including:
Referrer URL (the webpage you came from)
Search keywords (for traffic from search engines)
IP address (only to determine country and service provider)
Browser, operating system, installed plugins, screen resolution
Duration of your visit
We process this data based on our legitimate interest under Article 6(1)(f) GDPR to:
Ensure stable and secure website operation
Enhance user experience
Evaluate system security and performance
Conduct administrative tasks
We reserve the right to review this data later if there is evidence of unlawful use. Data will be promptly deleted once it is no longer necessary.

Disclosure of Data
Responsibility for data protection remains with CLESCRANE.

We may also share your data with other CLESCRANE companies or authorized sales partners to provide you with optimal support, as described above.

Liability for Content and Links
We strive to maintain accurate and up-to-date content on our website but cannot guarantee completeness or correctness. We are responsible for our content under general law.

External links are provided for your convenience; however, we have no influence on their content. The respective site operators are solely responsible for linked content.

Your Rights
Under GDPR (Article 15 and related), you have the right to:
Access your personal data
Request correction or deletion
Limit or object to processing
Withdraw consent at any time without affecting prior lawful processing
Data portability
File a complaint with a data protection supervisory authority (Article 77 GDPR) if you believe your rights are violated

Changes to This Privacy Policy
We reserve the right to update this privacy policy to comply with legal changes or to reflect service updates. The revised policy applies from your next visit.

Third-Party Services and Plugins
Google Maps: We use Google Maps for location and routing assistance. Use is subject to Google’s terms and data collection policies.

Google Analytics: This site uses Google Analytics for website traffic analysis. You can opt out by installing the browser add-on at http://tools.google.com/dlpage/gaoptout?hl=en

Social Media Plugins: Facebook, Twitter, LinkedIn, XING, Google+, YouTube, Vimeo plugins may be integrated. These third parties collect and process data according to their own policies. You can find details and privacy settings on their respective websites.