Principle Responsibilities
Manage project operations in accordance with the current and upcoming new crane installation projects.
Provide timely job estimates and quotes for materials, technical support, and other items as requested by customer and sales team.
Provide project management support and supervision for major projects. This will include outage pre-planning, job walks, scheduling, material setup, timeline progress updates, and customer coordination.
Assist Branch Manager with planning and scheduling PM and service work as needed. 
Participate in all customer meetings that relate to the company or are associated with the equipment and processes the company is responsible for.
Resolve customer complaints within established guidelines, to the satisfaction of the customer and the best interest of the company. Unresolved issues should be quickly elevated to the Branch Manager.
Provide managerial support to the project technicians and 3rd party contractors, including recognition of performance above expectations and addressing performance issues.
Daily project review of shift turnovers reports to identify work completion and/or completion issues that need to be addressed.
Provide daily updates to Branch Manager on the status of projects stating what is ready to be invoiced to the customer.
Ensure all established safety rules and procedures are followed, including those established by the customer.
Conduct documented safety meetings with all project personnel. 
Monitor and maintain company equipment associated with project operations.
Conduct spot visits and audits of technicians’ equipment and vehicles, progress of project, get customer feedback, and document results.
Provide updates on the projects/issues/upcoming projects/etc every week to Branch Manager.
Other duties as assigned by management.

Job Requirements
Crane Technician and/or Industrial Project Management experience required. 
Must have strong verbal, written and interpersonal communication skills.
Demonstrate the ability to learn mechanical and industrial skills.
The candidate must be willing to travel and work in production environments, with some overnight travel expected.
Ability to operate company phone and computer.
Ability to complete electronic forms in a timely manner.
Ability to work extended hours, and on holidays, as required.

Working Conditions
Subject to working at considerable heights.
Occasional exposure to hot and cold conditions.